Terms and Conditions

Effective Date: 01 November 2024

Welcome to Shape Restaurant! Please review the following terms and conditions carefully, as they govern your use of our services and website (shaperestaurant.com). By accessing our website and placing an order, you agree to these Terms and Conditions. Shape Restaurant reserves the right to modify these terms at any time to ensure alignment with UAE laws and consumer rights protections.

1. Services and Ordering

Operating Hours: Shape Restaurant is open from 8:00 AM to 12:00 AM for pickup and delivery, and until 1:00 AM for dine-in. The UAE University branch operates from 7:00 AM to 5:00 PM, Monday to Friday, and offers menus exclusive to students and staff within university premises. Orders are accepted during these hours only.

Order Placement: Orders can be placed online, by phone, or in-person at our physical location. All orders are subject to availability and confirmation of payment.

Delivery Terms: Delivery is available throughout specified areas in the UAE. Delivery fees apply based on the distance from our restaurant, with a minimum order requirement.

Cancellation Policy: Once an order is placed, it may not be canceled or modified after confirmation. Please review your order details carefully.

2. Product Information and Allergens

All menus provide detailed product descriptions, allergen information, and nutrition facts (Calories, Protein, Fats, and Carbohydrates). Nutrition values are primarily for the base menu, with potential variations based on side dishes and add-ons. Customers with dietary restrictions or allergies are advised to carefully review these details before ordering.

3. Payment

Accepted Methods: Accepted payment methods include credit/debit cards, Apple Pay, and Samsung Pay, all verified for security. Cash payments are available exclusively for dine-in and in-person pickup orders. All payment information is securely processed in compliance with UAE data protection regulations.

Pricing: All prices listed on our website are exclusive of VAT. The applicable VAT percentage, as mandated by UAE law, will be added upon checkout and reflected in the final total. Shape Restaurant reserves the right to update prices in accordance with market changes or government directives.

4. Refunds and Returns

Due to the nature of our products, all sales are final once delivered. However, as food quality can be affected by delivery, especially in hot weather, we kindly ask that you contact our customer service within 30 minutes of receiving your order if there are any defects or incorrect items. This ensures we can assist you promptly while the quality of the food is still intact.

Policy on Special Meal Packages and Custom Orders: Customized orders or any meal packages, are not eligible for returns or refunds.

5. Privacy and Data Protection

Shape Restaurant values your privacy and is committed to protecting your personal data in compliance with UAE Federal Law No. 2 of 2019 regarding the use and processing of personal information.

By using our services, you consent to the collection and secure handling of your information for purposes of order processing and improving our services. Customer information is not shared with third parties except as required by law or necessary for completing orders.

6. Liability and Disclaimer

Shape Restaurant strives to ensure accuracy in menu descriptions, pricing, and availability. However, we are not liable for discrepancies or delays caused by unforeseen circumstances. Shape Restaurant does not guarantee uninterrupted access to the website and is not responsible for any loss or damage arising from such interruptions.

Health and Nutrition Disclaimer: While we take care to provide nutritionally balanced meals, Shape Restaurant does not take responsibility for any health-related issues arising from consumption. Customers are encouraged to consult with a healthcare professional regarding specific dietary needs.

7. Intellectual Property

All content on Shape Restaurant’s website, including images, graphics, and logos, is owned by Shape Restaurant and protected under UAE copyright laws. Images, graphics, and logos attributed to affiliated companies are included for reference only, and Shape Restaurant does not claim ownership or credit for them. Unauthorized use is strictly prohibited.

8. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes arising from these terms shall be subject to the jurisdiction of UAE courts.

For questions or assistance, contact our customer service team at 037802733 or email shape.foodcompany@gmail.com.